This document was last updated on June 18, 2025 and applies to all users.

In this document, we explain the terms and conditions that apply to orders placed through https://motivelab.it. We advise you to read the document carefully.

1. Seller

Trade name: Motivelab

E-mail: info@motivelab.it

Tel./WhatsApp: +39 379 283 5167

Operational headquarters in Italy (complete address indicated on the invoice).

2. Products covered

Standard or custom-made stickers for automotive or decorative use.

Aftermarket fibreglass car parts (spoilers, skirts, covers, etc.).
All products are intended for private or sports use; suitability for registration or local traffic regulations remains the responsibility of the purchaser.

3. Prices and payments

Currency: euro (€), VAT included if due.

Methods: PayPal and credit/debit cards (Visa-Mastercard-AmEx) via Stripe.

Shipments outside the EU: any duties, import taxes and customs clearance costs are the sole responsibility of the recipient.

4. Indicative production times

Stickers: 9-10 working days from payment and file approval.

Car parts in stock: 3-4 working days.

Car parts in re-assortment: 5-10 working days (advance notice by e-mail).

5. Shipping and delivery

Express courier tracked.

Italy and European Union: estimated delivery 48 h (up to 3-4 days in remote areas).

Non-EU countries: estimated delivery 5-10 working days.

No free shipping threshold; costs calculated at checkout.

Tracking link sent to the customer as soon as the parcel is handed over to the courier.

Motivelab is not liable for delays caused by force majeure, customs controls or strikes.

6. Right of withdrawal (consumers only)

Deadline of 14 days after delivery.

Conditions for return:
- Car parts: undamaged, not assembled or painted, original packaging intact.
- Adhesives: protective liner intact, film neither applied nor cut.

Exclusions: any product modified, used or painted on request.

Compulsory procedure: e-mail request within 14 days → our written agreement → return shipment (costs and liability to be borne by the customer) within 14 days → refund within 7 working days after integrity check.

7. Legal guarantee of conformity

Consumers: 24 months; defect to be reported within 2 months of discovery.

Professionals/Companies: 12 months; defect to be reported within 8 days (Art. 1495 Civil Code).

Remedies at the discretion of Motivelab: repair, replacement or refund of the price paid.

8. Limitations and exclusions of liability

Motivelab is only liable for the purchase value of the goods; no compensation is due for labour, vehicle downtime, loss of profits or other indirect or consequential damages.

Excluded from the guarantee and from any liability whatsoever are defects resulting from:
- improper use, installation not in accordance with instructions or by unqualified personnel;
- painting, drilling, cutting, adapting or other modifications not authorised in writing by Motivelab;
- use of aggressive solvents or detergents, excessively close high-pressure washing, prolonged exposure to chemicals;
- extreme environmental conditions (temperatures above 95 °C or below -40 °C, UV radiation beyond standard specifications);
- normal wear, scratches, discolouration or minor colour differences between production batches or between monitor preview and final result.

Adhesives have a performance conditioned by correct substrate preparation and adherence to application parameters (temperature, humidity, pressure). Any failures due to contaminated substrate, non-compatible paints or out-of-range applications are not covered.

Under no circumstances may these exclusions limit the consumer's mandatory rights under applicable EU law.

9. Transport damage

The customer must check the integrity of the packaging upon delivery and immediately make a specific reservation to the carrier if it detects damage.

The photographic documentation must be sent to Motivelab within 48 hours, after which time the insurance file with the carrier cannot be opened.

10. Dispute Resolution

European Union ODR platform: https://ec.europa.eu/consumers/odr

Jurisdiction for consumers: court of the place of residence. For professional customers the Court of Parma shall apply, unless otherwise agreed in writing.

11. Protection of Personal Data (GDPR)

The data collected is used exclusively for order management, accounting and after-sales service purposes, in accordance with Regulation (EU) 2016/679. Full information available on the website.

12. Force majeure

Motivelab is not liable for non-performance due to force majeure, including - but not limited to - natural disasters, fires, pandemics, acts of terrorism, strikes, blackouts, computer failures and customs blocks.

13. Applicable law

The contract is governed by Italian law and EU e-commerce regulations.

14. Modifications

Motivelab reserves the right to update these Terms; the version published on the site at the time of the order shall prevail.